False CognitiveEST·2012 · APIA
№ 001 — False Cognitive TechnologiesAPIA · PAGO PAGO · SINCE 2012

Government software for the Samoan Islands.Built here. Working in weeks, not quarters.

We design, build and run the systems departments and public authorities in the Samoan Islands use every day — declarations, permits, payments, case work, reporting — localized to island geography, regionalized to village and matai systems, and engineered for the people who actually do the work.

FoundedTwo thousand and twelve
PortsApia · Pago Pago · remote
LanguagesEnglish · Gagana Sāmoa
FocusGovernment & public authorities
№ 002 — Where we workIn service, in pilot or in demonstration · American Samoa & Samoa
01

Customs & border

Import declarations with duty calculation, traveller arrival and departure declarations, travel-document extraction with human review.

02

Ports & harbours

Inter-island ferry ticketing and check-in, cargo manifests, vessel entry approval, harbour movements and invoicing.

03

Public health

Traveller health clearance, emergency-department triage and queue displays, emergency medical charter dispatch.

04

Treasury, grants & revenue

Grants management, certificates of good standing, digital receipts, levy returns and arrears, statutory payroll.

05

Executive office

Citizen feedback with service-level escalation, biweekly directors' reporting through an approval pipeline.

06

Public authorities & utilities

Commercial dashboards built on daily operational reports, customer and employee portals, field surveys, QR event admission.

Nine case studies, no client names →
№ 003 — How we workPrototype · Pilot · Run

  1. 01Prototype

    Something your director can click

    Real screens, your forms, your workflow, seeded with data that looks like yours — in weeks. We would rather show a working system than a slide deck.

  2. 02Pilot

    One division, real users, real data

    We sit with the people doing the work and change what is wrong. Role permissions, approval chains and edge cases get settled here, not in production.

  3. 03Run

    Production, hosted and supported

    On infrastructure we operate or on yours: staging before production, backups, access control, audit trails, manuals, and someone who answers.

FALSE COGNITIVE · TRANSITTicketfrom prototypeto production inTHE SAMOAN ISLANDS01 · PROTOTYPE02 · PILOT03 · RUNSEAT · FA'A SAMOAVALID · 2012 — ∞№ 003FIGURE 003 · TRANSIT TICKET — SAMOA
№ 004 — Three PillarsFor the samoan islands

Optimize for local experience.

PILLAR · IReduced training time

Interface

Familiar to the first-touch worker

Software with design patterns and interactions that government and private-sector employees will find both familiar and love. Reduced training time, reduced costs, increased adoption rate.

PILLAR · IINo single point of failure

Process

Anybody can do anybody's job

Software with workflows and custom algorithms that remove the thinking from the process. Reduces single points of failure and drives consistency and quality in operations.

PILLAR · IIIPolicy-as-code, always

Continuity

Transparency in business and government

Architecture and workflows that ensure continuity and transparency across business processes. Accountability and reduced risk with workflows and algorithms that follow policy best practices.

№ 005 — What's insideStandard in every system we ship

The boring parts, done properly.

Role-based access & audit trailsTwo-factor sign-in & idle timeoutsEnglish & Gagana SāmoaPDF documents & QR verificationCSV / Excel import & exportEmail & SMS notificationsOnline paymentsMaps & village-level geographyReporting dashboards with drill-downPublic APIs with rate limitingStaging → production, zero-downtime deploysHosted by us, or on your infrastructure
№ 006 — Next

Build for the Samoan Islands.
Yes, really.

Bring us a form, a queue, a ledger or a problem. We can talk about anything, from pisupo to software.

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